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FAQ
| FAQ's | Answer |
| Ordering & Purchasing | |
| What payment methods do you accept? | On account |
| Can I still cancel/change my order after I have received the confirmation email? | Once an order has been placed, it cannot be amended/cancelled |
| Delivery | |
| Can I change the delivery address? | Yes. Please contact: marine.orders@assaabloy.com, prior to placing your order. |
| Account | |
| I don’t have an account with ASSA ABLOY Global Solutions. | Please contact marine.orders@assaabloy.com so we can arrange to get your account set up on our system |
| I have forgotten my Password, how can I reset it? | Please click on the "Forgot Your Password" link to reset it. If you are still experiencing any problems, please contact marine.orders@assaabloy.com |
| Can I use a PO number | PO Numbers are mandatory |
| I'm not sure what product I need | Please contact marine.orders@assaabloy.com who will be able to assist you |
| What is a delivery lead time | This depends on stock availability. |
| Where is my order | If your order has not arrived in the allocated delivery time, please contact vce.shipping@assaabloy.com |
| Do I need to order a minimum quantity? What’s the minimum order value? |
Depending on the item you are purchasing, there may be a minimum order quantity. There is no minimum order value but a handling charge of EUR 50 will be added to orders with a net value below EUR 500. |
| Return Policy |
We do not accept order cancellations and returns. If you require further assistance, please contact: marine.orders@assaabloy.com. |
